Shipping policy

ORDER PROCESSING

Each blade is prepared with precision and care. Please allow 5–7 business days for us to process your order, depending on the shipping option you select. Once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow your blade’s journey straight to your door. 

Please note that during periods of large volumes of orders being placed, our processing time may be longer than the standard 5-7 business days, we appreciate your patience as we work hard to prepare and send out your orders.

 

SHIPPING RATES

We offer a fixed international shipping rate so you can get your blade no matter where you are in the world. Choose between Standard Shipping or Express Shipping at checkout — the difference comes down to speed. Standard orders typically take longer to arrive, while express ensures your order is prioritized and dispatched faster.

Once shipped, orders can take anywhere from 2-6 weeks to arrive (8-9 weeks if shipping to Australia), depending on where in the world you are based.

** Lunar New Year Notice:
Please note that due to the Lunar New Year holiday period, some shipments may experience temporary delays. Normal processing and shipping timeframes are expected to resume after 26 February.
We appreciate your patience and understanding during this time. **

 

RETURNS, REFUNDS & EXCHANGES

Every Zugawa Blade is forged to impress. However, if your order arrives damaged or defective, please contact us within 5 days of delivery at zugawablades@gmail.com with your order number and clear photos of the issue.

We handle these matters case by case and will always do our best to make things right — whether that’s a replacement, refund, or repair.